Shipping Policy

Shipping Policy

We ship eligible orders containing Japanese barbecue sauces, dipping sauces, gift packs, and branded merchandise to destinations accepted during checkout. Carrier coverage, local requirements, or item restrictions can limit service. This summary separates customer-provided details from merchant, carrier, or provider responsibilities.

Preparation and carrier travel

Normal order processing takes about 1–2 business days. After dispatch, estimated carrier transit is 3–5 business days. These are separate estimates rather than guarantees, and weekends, holidays, weather, volume, customs, or carrier events may extend them. This summary separates customer-provided details from merchant, carrier, or provider responsibilities.

Free-shipping eligibility and the final delivery charge appear at checkout. Customers must provide an accurate address, email, and phone number. Tracking is sent when available. This summary separates customer-provided details from merchant, carrier, or provider responsibilities.

For delay, loss, a delivered scan without receipt, or shipping damage, contact us with the order number, checkout email, tracking number, issue summary, and useful photos. We will review the available carrier information and next steps. This summary separates customer-provided details from merchant, carrier, or provider responsibilities.

For a clear account of the applicable procedure, order preparation and carrier transit are separate periods, and tracking concerns should include the relevant order details. This summary separates customer-provided details from merchant, carrier, or provider responsibilities.

Email: jfisher51193@gmail.com
Mailing address: 267 SE Kelly Ave, Gresham, OR, 97080, United States
Phone: (606) 791-2620